How Rates Are Set

  • Rates for natural gas utility customers in Texas are set by the municipalities (cities) where natural gas distribution companies (like Texas Gas Service) operate.
  • State law gives the city the authority to review and approve these rates.
  • Texas Gas Service must file new rates with, and gain approval from, each city we provide natural gas service.
  • If you live outside city limits, the Texas Railroad Commission has the authority to review and approve your natural gas rates.
  • When a utility files for new rates, the city has up to 125 days to review, approve and implement the rates.

 


Account OptionsAccount Options

Service OptionsService Options

Pay by Credit CardBilling and Payment

Meter ReadingConservation

  • 811Call 811 before you dig.

  • Phone Customer Service Service: 1-800-700-2443

  • E-MailE-mail Customer Service

  • To report a natural gas leak or emergency, please call
    1-800-959-LEAK (5325).