How Rates Are Set

  • Rates for natural gas utility customers in Texas are set by the municipalities (cities) where natural gas distribution companies (like Texas Gas Service) operate.
  • State law gives the city the authority to review and approve these rates.
  • Texas Gas Service must file new rates with, and gain approval from, each city we provide natural gas service.
  • If you live outside city limits, the Texas Railroad Commission has the authority to review and approve your natural gas rates.
  • When a utility files for new rates, the city has up to 125 days to review, approve and implement the rates.

 


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  • 811Call 811 before you dig.

  • Phone Customer Service Service: 1-800-700-2443

  • E-MailE-mail Customer Service

  • To report a natural gas leak or emergency, leave the area immediately and call
    1-800-959-LEAK (5325).