Customer Care

Texas Gas Service makes conducting business with the company easy through its customer self-service features on its Web site and IVR (interactive voice response phone system).


Customer Service

Contact Customer Service

You can contact our customer information center with additional questions.

Customer Service

Assistance Agencies

Locate or contact a Texas energy assitance organization in your area.

Bill Inserts

En Español

Localice información sobre su servicio de gas natural en Español.

Find Paystation

Helpful Answers

Find helpful answers to your frequently asked questions.

Moving

Moving

Start, transfer or stop service if you are relocating.

News

Newsletters, Inserts & Notices

Read, review or listen to archived newsletters, notices and podcasts.

Pay Stations

Payment Locations

Pay in person at any one of our convenient local pay stations. These vendors may require a small service fee.

Safety Tips

Special Services

Learn about special services offered to help those in need of additional tools or assistance.

Account Options

Understanding Your Bill

Understand the details and options included on your billing statement.

Industrial Services

Working with Texas Gas Service

Learn how we help our customers and the state grow with our services and programs.

  • 811Call 811 before you dig.

  • Phone Customer Service Service: 1-800-700-2443

  • E-MailE-mail Customer Service
  • To report a natural gas leak or emergency, please call
    1-800-959-LEAK (5325).