Responsible Party Plan
A Special Safeguard Against Unnecessary Loss of Service
For various reasons, certain groups of Texas Gas Service residential customers have difficulty remembering and/or managing their financial obligations on a monthly basis. The Texas Gas Service Responsible Party Plan provides a special safeguard for these customers against loss of service due to nonpayment of past due bills.
Under this program, the customer designates a consenting "responsible party" to receive a copy of the monthly gas bills, including any reminder and final notices we send prior to disconnecting service. The "responsible party" usually is a caregiver such as a relative, friend or clergyman. These mailings provide the individual ample time to assist the customer in taking action before service is discontinued.
Enrollment in the Responsible Party Plan doesn't obligate the designated "responsible party" to pay the bill, or to be responsible for payment. But, neither does it exempt the customer from obligation for payment. Service is discontinued if payment or an appropriate arrangement is not made or adhered to.
Once Responsible Party is in place, it remains in effect until the customer or “responsible party” requests to be removed from the program. Texas Gas Service needs to be notified if the customer or the “responsible party" moves or if the customer wants or needs to designate a new "responsible party." Texas Gas Service has no liability if the designated "responsible party" fails to receive the notification.
Contact Customer Service if you have additional questions or require this service.