Avoid Utility Scams

Keeping our customers and our communities safe is important to Texas Gas Service. To help you avoid being the victim of fraudulent activities, we've provided information below.

Please note:

  • Texas Gas Service does not collect a payment in person.
  • Our employees wear Texas Gas Service-logoed blue denim shirts and jeans.
  • Texas Gas Service employees carry a company ID.
  • Our employees drive Texas Gas Service-logoed vehicles.
  • Properly dispose of your paper bills by shredding or destroying them so your personal information cannot be obtained. You also may sign up for our paperless billing.

How to Avoid Falling for Scams*:

  • Be wary of giving personal information over the phone. Never provide your Social Security Number, credit card number or banking information to anyone requesting it over the phone or at your home unless you initiated the contact and feel confident with whom you are speaking.
  • Use your own personal information. Always pay your bills with your own personal information; never pay your bills with information that is not your own.
  • Do your research. If you receive a call claiming to be your utility company and feel pressured for immediate payment or personal information, hang up the phone and call the customer service number on your utility bill.
  • Beware of the door-to-door sales approach. Never allow anyone into your home to check electrical wiring, natural gas pipes or appliances unless you scheduled an appointment or reported a utility problem. Always ask utility employees for proper identification.
  • Be proactive. If you already have provided information to someone claiming to offer this service, contact your bank immediately. Also contact the three national credit bureaus - Equifax, Experian and TransUnion – and request a notation made on your account so that it doesn’t impact your credit rating.
  • Inform others. Share this information with friends and family so they do not become victims. The elderly are common victims of this type of scam, but anyone who pays a utility bill is a potential victim.

*Source: Better Business Bureau

 


To report a natural gas odor or emergency, leave the area immediately and then call 911 and 800-959-5325.