Contact Customer Service

Customer Service

To speak to a representative:
Toll-free 1-800-700-2443
Monday - Friday, 7 a.m. to 7 p.m. CST (closed Saturday and Sunday)

Emergency Service Only:
To report a natural gas leak, fire, or explosion, call toll-free 1-800-959-5325
24 hours a day, including holidays and weekends.

Mail payments and any correspondence to:
Texas Gas Service
P.O. Box 219913
Kansas City, MO 64121-9913

Report a Leak or Emergency

To report a natural gas leak or emergency, please call:
(800) 959-5325
  • 811Call 811 before you dig.

  • Phone Customer Service Service: 1-800-700-2443

  • EmailEmail Customer Service
  • To report a natural gas leak or emergency, leave the area immediately and call us at
    1-800-959-LEAK (5325). Or call 911.