Gas Appliance Safety

Appliances that use natural gas include furnaces, hot water heaters, ranges, ovens, clothes dryers, yard lights and cooking grills.

Have all natural gas appliances installed and serviced by licensed and qualified professional especially during heating season.

Follow manufacturer’s instructions on the care and use of natural gas appliances.

Use appliances only for its intended purposes. For example, do not use a gas stove to heat a room or your home. 

The National Fuel Gas Code requires that if appliances are installed in residential garages, or in areas where flammable liquids are handled or dispensed, the appliances must be placed so that the main burner and pilot light are elevated at least 18 inches above the floor. Check with a qualified contractor or plumber to ensure your appliance is installed and vented properly.

What to do if your pilot light goes out
Turn off the shut-off valve on the appliance. If you choose to relight your own appliances or pilot lights, consult the manual for each appliance and carefully follow all instructions and warnings in the manual and on that appliance.

What to do if you suspect a natural gas leak

Use your senses – your nose, eyes and ears – to stay safe. Learn more.

Excavator Safety Brochure

Know what’s underground. For contractors and anyone using excavating equipment, read the excavator safety brochure for advice and tips on what to look for and how to stay safe.
  • 811Call 811 before you dig.

  • Phone Customer Service Service: 1-800-700-2443

  • EmailEmail Customer Service
  • To report a natural gas leak or emergency, leave the area immediately and call us at
    1-800-959-LEAK (5325). Or call 911.