Appliance Safety

Natural gas appliances are efficient and provide energy savings. With natural gas, you can heat your home, dryer your clothes faster, prepare your food and heat your water efficiently while saving money. Like all appliances, natural gas appliances should be installed and operated safely.

  • Natural gas appliances should be installed, moved, replaced and serviced only by qualified service technicians.
  • Follow the manufacturer’s instructions on the care and use of natural gas appliances.
  • Use an appliance only for its intended purpose. For example, a natural gas range or stove should not be used to heat your home.
  • Make sure nothing blocks a heater’s air intake and that vents and flues are intact and unblocked to avoid the potential of carbon monoxide exposure.
  • Installing a carbon monoxide detector is recommended to ensure safety.

If during a company inspection an appliance is found in an unsafe operating condition or is non-compliant, natural gas service will be turned off until the condition is corrected. The appliance will need to be repaired by a qualified service agent before natural gas service can be restored. For your safety, please do not operate this appliance until it has been repaired.

NOTE: If your natural gas service has been turned off, DO NOT try to turn it back on. Only an Texas Gas Service qualified service technician can perform this task. Before service can be restored, our technicians must check all visible and accessible natural gas appliances.

Customer-Owned Responsibility

The customer-owned natural gas piping and appliances are not maintained by Texas Gas Service. Texas Gas Service maintains the natural gas service line from the natural gas main to the meter. It the customer’s responsibility to maintain all customer-owned natural gas equipment, including house piping, yard piping, appliances and appliance connectors.

You should be aware that there may be natural gas piping between the meter and your house, or running to outbuildings or other outdoor appliances such as natural gas grills, lights, pool heaters, etc., that are not maintained by Texas Gas Service . These pipes may leak as the result of corrosion or damage. Texas Gas Service recommends that you arrange for periodic inspection of any natural gas piping you own to identify any problems. Such inspections, line locations and any needed repairs should be completed by a qualified service technician.

To report a natural gas odor or emergency, leave the area immediately and then call 911 and 800-959-5325.