News Room

Welcome to the Texas Gas Service News Room. We created the News Room to provide media a single location to find the latest information about Texas Gas Service. If you have additional needs or inquiries contact Christy Penders at (512) 791-3450.

Frontier Energy, Inc., in close collaboration with GTI and The University of Texas at Austin, announces the launch of a U.S. Department of Energy project, Demonstration and Framework for H2@Scale in Texas and Beyond. The project is supported by DOE’s Hydrogen and Fuel Cell Technologies Office within the Office of Energy Efficiency and Renewable Energy. H2@Scale in Texas and Beyond intends to show that renewable hydrogen can be a cost-effective fuel for multiple end-use applications, including fuel cell electric vehicles, when coupled with large, baseload consumers that use hydrogen for clean, reliable stationary power.

Frontier Energy is partnering with GTI, University of Texas at Austin, OneH2, Texas Gas Service, SoCalGas, Toyota Motor North America, Shell, Mitsubishi Heavy Industries, Air Liquide and PowerCell Sweden AB to conduct two related projects:

  1. UT-Austin will host a first-of-its-kind integration of commercial hydrogen production, distribution, storage, and use. The project partners will generate zero-carbon hydrogen onsite via electrolysis with solar and wind power and reformation of renewable natural gas from a Texas landfill. It is first time that both sources of renewable hydrogen will be used in the same project. The hydrogen will power a stationary fuel cell to provide clean, reliable power for the Texas Advanced Computing Center and supply a hydrogen station with zero-emission fuel to fill a fleet of Toyota Mirai fuel cell electric vehicles.
  2. At the Port of Houston, the project team will conduct a feasibility study for scaling up hydrogen production and use. The team will assess available resources, prospective hydrogen users, and delivery infrastructure, such as existing pipelines that supply hydrogen to refineries. The study will examine policies, regulations, and economics so that industry can develop a strategic action plan to present to policymakers to enable heavy-duty fuel cell transportation and energy systems.

“H2@Scale in Texas and Beyond brings hydrogen industry leaders together with enthusiastic and important new participants to design, build, and operate the first dedicated renewable hydrogen network. It will demonstrate infrastructure safety and reliability in a real-world situation,” said Nico Bouwkamp, Frontier Energy’s H2@Scale project manager. “The project will also leverage Texas’ extensive resources—wind power, solar energy, underground salt-dome storage formations, hydrogen pipelines, natural gas infrastructure, international port operations, and a large, concentrated industrial infrastructure—to demonstrate the potential of DOE’s H2@Scale initiative.”

“Hydrogen can be an important link between renewables and existing energy infrastructure,” said Ted Barnes, GTI R&D Director, Energy Utilization. “The focus of H2@Scale is to enable affordable and reliable large-scale hydrogen generation, transport, storage, and utilization in the U.S. across multiple sectors, and this project will integrate a wide variety of new and existing technologies and identify innovative concepts to develop robust hydrogen solutions. GTI has decades of experience and a long-standing commitment to hydrogen research and technology development, and we are excited to be a part of this project focused on low-carbon energy and integrated energy networks.”

“Hydrogen has significant potential to contribute to our nation’s domestic energy resources, enhance energy security and enable economic growth,” said Jason Ketchum, vice president of commercial activities for ONE Gas. “Texas Gas Service, a division of ONE Gas, is excited to partner in this innovative project by delivering natural gas to the University of Texas in Austin. Natural gas is a vital component of Texas’ energy future and an important source of energy for hydrogen and fuel cell technologies. We look forward to natural gas being part of the solution to help reduce emissions and create a clean energy future.”

The project started on July 1, 2020 and will continue for three years. The project partners committed half of the funding for the $10.8 million project that will demonstrate how hydrogen production and use can enable grid resiliency, align domestic industries, increase competitiveness, and promote job creation.
“EERE funding and leadership of this project are crucial to show that a resource-rich state like Texas can continue its role as a leading energy provider as the country transitions to renewables,” Bouwkamp concluded.

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About Frontier Energy
Frontier Energy is a nationwide professional services and engineering firm with expertise in alternative transportation, building decarbonization, advanced energy efficiency, and market introduction of transformative technologies. Since 1999, Frontier Energy has staffed and managed the California Fuel Cell Partnership, a public-private collaborative dedicated to hydrogen fuel cell transportation. Based in San Ramon, California, Frontier Energy has offices in Texas, New York, Minnesota, and throughout California. Please visit www.frontierenergy.com

About GTI
GTI is a leading research, development, and training organization that has been addressing global energy and environmental challenges by developing technology-based solutions for consumers, industry, and government for nearly 80 years. www.gti.energy

About Texas Gas Service
Texas Gas Service, headquartered in Austin, provides safe, reliable and affordable natural gas to more than 255,000 customers in the greater Austin area and over 669,000 customers throughout Texas. Our parent company, ONE Gas Inc, is one of the largest publicly traded, 100% regulated natural gas utilities in the U.S. ONE Gas provides natural gas distribution services to more than 2 million customers in Oklahoma, Kansas and Texas.

About H2@Scale
H2@Scale is a U.S. Department of Energy (DOE) initiative led by the Office of Energy Efficiency and Renewable Energy (EERE) to enable affordable hydrogen production, storage, distribution, and utilization across multiple sectors in the economy. It includes DOE funded projects and national laboratory-industry co-funded activities to accelerate research, development, and demonstration of hydrogen technologies and advance the H2@Scale vision. For more information, visit www.energy.gov/eere/fuelcells/h2scale

For project information, please contact: Nico Bouwkamp
H2@Scale Project Manager Frontier Energy, Inc.
916-375-8050
nbouwkamp@frontierenergy.com
 
For media requests, please contact: Chris White
Corporate Communications Frontier Energy, Inc.
916-371-2899
cwhite@frontierenergy.com
 
View or download the illustration
 

 

 

 

Austin, TX – With Hurricane Storm Laura approaching land, Texas Gas Service has released a collection of safety tips to help customers prepare before, during and after severe weather strikes.

Before the Storm

  • Check around the natural gas meter and remove any objects that could be blown into or against the meter by strong winds or pushed into the meter by heavy rain and flooding.
  • Remove any branches or other objects above that could fall and damage the meter.
  • Do not stack anything on, attach anything to or cover the natural gas meter.
  • If you evacuate, we advise leaving your natural gas service on.

During the Storm

  •  If you smell natural gas inside your home or have a natural gas emergency, please leave your home and move to a safe location if possible. Then call 911 and Texas Gas Service at 800-959-5325. Do not smoke or use any electrical equipment such as light switches, phones, door bells, garage doors openers or appliances.

After the Storm

  •  If you hear a hissing or smell natural gas, do not operate any electrical equipment and leave the area immediately. When you are a safe distance away, call 911 and Texas Gas Service at 800-959-5325.
  • Before you remove any trees or dig, call 811 (go online to Texas811.org or use the Texas811 app) to have underground utility lines located. Wait two business days for the lines to be marked.
  • If your meter has been damaged, please call our emergency number at 800-959-5325. If your damaged meter is leaking natural gas, leave immediately and call 911 and Texas Gas Service at 800-959-5325.
  • If your natural gas meter was turned off or your service was interrupted during the storm,call our customer service at 800-700-2443 Monday through Friday from 7 a.m. to 7 p.m.CT to have your service restored.
  • If your meter has been turned off, do NOT attempt to turn your meter on. Only a Texas Gas Service technician may turn it back on. Before service can be restored, our technician must check visible and accessible natural gas appliances inside your home or business.
  • If an appliance was underwater or moved during the storm due to flooding, we recommend that you do not use it. Have it inspected by a qualified service agent.
  • If you are concerned about the condition of piping within your home, we recommend having it inspected by a qualified service agent.

“Natural gas has proven to be resilient and reliable, even during the most challenging weather conditions, such as hurricanes,” said Christy Penders, communications manager for Texas Gas Service. “In fact, having a natural gas-powered generator can add a level of protection and peace of mind by powering a customer’s home or business when the electricity goes out.”

Customers are encouraged to follow and connect with Texas Gas Service on Facebook, Twitter, LinkedIn and YouTube for more resources, information and tips.

AUSTIN, Texas – It only takes a few seconds to damage a buried pipeline, but the consequences could last much longer. To prevent hit gas lines and unnecessary outages, homeowners and excavators should always call 811 to have utility lines marked prior to any digging project. That’s why Texas Gas Service is joining other utilities in recognizing Tuesday, August 11 (8/11) as National 811 Day.

“11 Days of Giveaways”
Texas Gas Service is hosting an “11 Days of Giveaways” contest on its Facebook page to promote public awareness about calling 811. Beginning August 1, the company will test followers’ knowledge about natural gas safety with daily prizes that encourage safe digging, natural gas safety and energy efficiency. The contest will run through August 11 – 811 Day.

Texas Gas Service wants to make sure everyone knows how to dig safely to avoid injury and protect the community from an outage. Underground utility lines may be found in their yards or below their sidewalks, driveways or streets. 

By making the free call to 811 or visiting Texas811.org at least two full business days before digging begins, homeowners and contractors are connected to the local one call center. Professional locators are then sent to the requested digging site to mark the approximate locations of underground lines with flags, spray paint or both. 

Every digging project, no matter how large or small, warrants a call to 811. 

To learn more about safe digging, visit BeADigHeroTexas.com. To participate in our 11 Days of Giveaways, visit our Facebook page at facebook.com/TexasGasService.
 

Austin, TX – With tropical storm Hanna currently moving towards the Texas coast, Texas Gas Service is sharing a collection of safety tips to help customers prepare before, during and after severe weather strikes.

Before the storm

  • Check around the natural gas meter and remove any objects that could be blown into or against the meter by strong winds or pushed into the meter by heavy rain and flooding.
  • Remove any branches or other objects above that could fall and damage the meter.
  • Do not stack anything on, attach anything to or cover the natural gas meter.
  • If you evacuate, we advise leaving your natural gas service on.

During the Storm

  • If you smell natural gas inside your home or have a natural gas emergency, please leave your home and move to a safe location, if possible, then call 911 and Texas Gas Service at 800-959-5325. Do not smoke or use any electrical equipment such as light switches, phones, door bells, garage doors openers or appliances.

After the Storm

  • If you hear a hissing or smell natural gas, do not operate any electrical equipment and leave the area immediately. When you are a safe distance away, call 911 and Texas Gas Service at 800-959-5325.
  • Before you remove any trees or dig, call 811 (go online to Texas811.org or use the Texas811 app) to have underground utility lines located. Wait two business days for the lines to be marked.
  • If your meter has been damaged, please call our emergency number at 800-959-5325. If your damaged meter is leaking natural gas, leave immediately and call 911 and Texas Gas Service at 800-959-5325.
  • If your natural gas meter was turned off or your service was interrupted during the storm, call our customer service at 800-700-2443 Monday through Friday from 7 a.m. to 7 p.m. CT to have your service restored.
  • Do NOT attempt to turn your meter on. Only a Texas Gas Service technician may turn it back on. Before service can be restored, our technician must check visible and accessible natural gas appliances inside your home or business.
  • If an appliance was underwater or moved during the storm due to flooding, we recommend that you do not use it. Have it inspected by a qualified service agent.
  • If you are concerned about the condition of piping within your home, we recommend having it inspected by a qualified service agent.

“Natural gas has proven to be resilient and reliable, even during the most challenging weather conditions, such as hurricanes,” said Christy Penders, public relations manager for Texas Gas Service. “In fact, having a natural gas-powered generator can add a level of protection and peace of mind by powering a customer’s home or business when the electricity goes out.” 

Customers are encouraged to follow and connect with Texas Gas Service on Facebook, Twitter, LinkedIn and Youtube for more resources, information and tips.

Austin, TX – Texas Gas Service will be holding a virtual career fair to help potential candidates find jobs with the company.

From 3:30 – 7:00 p.m. on June 2, Texas Gas Service will offer the public an opportunity to learn about 16 open field positions in the Austin and Gonzales service areas. Selected candidates could be invited for an interview as soon as June 2 or June 3.  

Open positions include service and field technicians, meter readers and construction and maintenance inspectors. 

“We are excited to be in a position to offer employment and fill these essential roles quickly within our company,” says Kimberly Carter, director of operations. “If you qualify for an interview, the only thing needed for the interview is a device with internet access, a front-facing camera and a microphone. ”  

Interested candidates are encouraged to apply for each position prior to the job fair by visiting TexasGasService.com/VirtualJobFair. There will also be an opportunity to apply for positions during the event. If selected for an interview, candidates will receive an invitation via text or phone call and will be sent an invitation with a link to the online interview portal.

Visit onegas.jobs for more information on careers at Texas Gas Service, its parent company ONE Gas and its other distribution companies, Oklahoma Natural Gas and Kansas Gas Service.

For the latest company actions related to COVID-19, visit: TexasGasService.com/coronavirus and TexasGasService.com/Cares or follow us on Facebook, LinkedIn and Twitter.
 

Austin, TX – As many Texans are facing new challenges due to the COVID-19 pandemic, Texas Gas Service is encouraging customers to take advantage of $900 million the federal government recently released to the Low Income Home Energy Assistance Program (LIHEAP).

LIHEAP is a federally funded program that helps eligible households pay a portion of their home energy costs. In Texas, the funds are distributed through the Comprehensive Energy Assistance Program (CEAP).

“We know that COVID-19 has brought hardships that many of our customers have never faced before, and we want to do what we can to spread the word about this important resource,” said Callie Sneddon, director of customer service.

How to Qualify

In order to apply for assistance, Texans need to contact a local participating agency. The level of benefit varies according to household income, number of people living in the home, type of residence, type of heating fuel and utility rates. To apply:

Ready to Help and Here for Customers

Additionally, the Share The Warmth program provides energy assistance to those whose immediate financial resources simply cannot cover their home heating expenses. Find out more information at www.TexasGasService.com/ShareTheWarmth.

A variety of options to make payments or set up alternative payment plans are available to customers who are facing financial difficulties. Customers should visit www.TexasGasService.com/Cares or call 800-700-2443 to discuss alternative payment arrangements, Monday-Friday, 7 a.m. – 7 p.m, CT.

For the latest company actions related to COVID-19, visit: TexasGasService.com/coronavirus or follow us on Facebook and Twitter.

Austin, TX – April 10, 2020 – Texas Gas Service, a division of ONE Gas, Inc., announced today a donation of $80,000 to five different non-profit organizations around the state, providing emergency relief assistance to residents who are directly impacted by COVID-19. The donation comes through the ONE Gas Foundation and will help the growing number of Texas residents in need.

“We understand the tremendous needs that are increasing on a daily basis, but the gift will allow us to provide immediate relief to help families avoid becoming homeless, and offer other basic services to local residents,” shares Lilly Lopez-Killelea, United Way of South Texas President.

“We are committed to making our communities better places to live,” said Elizabeth O’Hara, community relations manager for Texas Gas Service. “We’re grateful for the work of these organizations, and we’re proud to play a role in helping our neighbors, who are facing significant challenges associated with this pandemic.”

Tracy Yellen, CEO of the Paso del Norte Foundation states the donation from Texas Gas Service couldn’t have come at a better time. “This generous gift will be used to support the health and safety of over 1,800 people who find themselves in the caring hands of the homeless shelters and transitional living centers across our community during this COVID-19 pandemic.”

“We are seeing record need at this time, and realize all the more how far every dollar will go to help those in our community most affected by the COVID crisis,” said David Smith, Chief Executive Officer, United Way for Greater Austin.

Additional Help for Customers
Texas Gas Service has also extended its suspension of disconnects due to nonpayment through May 1 to lessen any financial hardship from the (COVID-19) pandemic. A new resources page has also been created at www.TexasGasService.com/cares for customers seeking quick access to information related to making payments and getting assistance.

For example, the Share The Warmth program provides energy assistance to those whose immediate financial resources simply cannot cover their home-heating expenses.

“We wanted to make it easy for customers to learn of the variety of ways available to them for either paying their bill or applying for bill assistance,” said Christy Penders, public relations manager for Texas Gas Service. “We also included a list of available resources from the Consumer Financial Protection Bureau has that may help customers and businesses during the pandemic.”

Keeping Customers Informed
To help keep customers informed as the coronavirus pandemic changes, Texas Gas Service has created a dedicated web page (TexasGasService.com/coronavirus) that is updated regularly with information on the company’s actions related to the coronavirus. Customers are also encouraged to follow Texas Gas Service on Facebook and Twitter.

(Austin, TX) - April is Safe Digging Month, and now more than ever, it is especially important to dig safely and responsibly. To enhance awareness this year, Texas Gas Service created a dedicated website BeADigHeroTexas.com that includes a new educational video, an interactive digging quiz and valuable safe digging practices.

In the campaign this year, Texas Gas Service is focused on continued education of the allowable tolerance zone for excavation, why and how to call 811 to have underground lines marked and what the color of each flag represents.

“Given the current COVID-19 shelter-in-place situation, we prefer any non-essential digging projects be postponed to help protect all critical infrastructure, including natural gas, water, sewer and internet,” said Christy Penders, PR Manager, Texas Gas Service. “Contractors who come into contact with a natural gas line risk injuries and large-scale outages.”

“While we are requesting businesses and large construction projects to hold off on any non-essential digging and excavation, we also understand people will be looking to spend time on yard projects as they follow ‘safer-at-home’ guidance to prevent the spread of COVID-19,” said Penders. “Celebrating April as Safe Digging Month is a good reminder for everyone.”

With current COVID-19 safety precautions in place, if a line is damaged, Texas Gas Service may not be able to enter a home or business to restore gas service to customers.

As a reminder, everyone whose project disturbs the ground needs to call 811 at least two full business days before starting a project. The underground utility lines within the designated project area will get marked with flags and/or paint at no cost to the home or business owner.

Learn more at BeADigHeroTexas.com.

If you can postpone your digging projects, we can help prepare you for a safe and successful project through our interactive Be A Dig Hero campaign that includes:
• An entertaining, animated video illustrating the lives of underground pipes.
• An online quiz to test your knowledge before starting your digging project.
• An overview of what the various flag colors posted on the ground represent.
• Safe digging coloring sheets to keep your kids busy.

Keeping Customers Informed
To help keep customers informed as the coronavirus pandemic changes, Texas Gas Service has created a dedicated web page (TexasGasService.com/coronavirus) that is updated regularly with information on the company’s actions related to the coronavirus. Customers are also encouraged to follow Texas Gas Service on Facebook and Twitter.

Austin, TX – During this rapidly evolving Coronavirus (COVID-19) pandemic, we want to reassure our customers that their safety and reliance on receiving natural gas at their homes and businesses remains a top priority as does the health of employees.

It is standard practice for Texas Gas Service employees to ask every day: “Are we being careful and keeping safety top of mind?”

Today, the Coronavirus (COVID-19) has added a critical need for safeguarding against the spread of the virus in the community. Companies have a responsibility to do everything they can to limit the virus’ spread and help “flatten the curve.”

Safety First
Because of the nature of their job, field employees can play an important role in helping to protect each other and customers from the virus. Texas Gas Service has heeded the local, state and federal governments’ recommendations of social distancing and implemented proactive, precautionary measures. Before being dispatched or entering a customer’s home or business, additional questions may be asked to protect the health and safety of our customers and employees.

Maintaining Quality Service
These additional precautions will not change the company’s commitment to providing customers with high quality service. Rather, Texas Gas Service views these efforts as another way to put safety first. As we seek to protect our customers and employees, in limited circumstances, customers may experience delays.

Continuing to Respond to Emergencies
As always, if you smell natural gas or have a natural gas emergency, you should leave the area immediately, then call 911 and us at 800-959-5325.

Keeping Customers Informed
To help keep customers informed as the coronavirus pandemic changes, Texas Gas Service has created a dedicated web page (TexasGasService.com/coronavirus) that is updated regularly with information on the company’s actions related to the coronavirus. Customers are also encouraged to follow Texas Gas Service on Facebook and Twitter.

Austin, TX – During this rapidly evolving Coronavirus (COVID-19) pandemic, we want to reassure our customers that their safety and reliance on receiving natural gas at their homes and businesses remains our top priority.

A Committed Team Focused on Customers
Our employees are steadfast in their commitment to safety, providing customers with the high quality service they deserve. We will continue to take proactive, precautionary measures to protect our employees, which includes asking customers additional questions before technicians are dispatched to their homes or businesses. As we seek to protect our customers and employees, in limited circumstances, customers may experience delays.

Ready to Help and Here for Customers
In order to lessen any financial hardship the Coronavirus (COVID-19) pandemic may have on our customers, we are temporarily suspending disconnects due to nonpayment through April 15. We offer a variety of options to make payments or set up alternative payment plans. If you are facing financial difficulties, please contact us to discuss short-term payment extensions and long-term payment assistance.

• Self-service phone system at 800-700-2443.
• Customer service representatives (available Monday-Friday, 7 am - 7 pm CT) at 800-700-2443.

The Share The Warmth program also provides energy assistance to those whose immediate financial resources simply cannot cover their home-heating expenses. Find out more information at TexasGasService.com/special-services/share-the-warmth.

Continuing to Respond to Emergencies.
Throughout this pandemic, our teams remain hard at work. If you lose gas service or have an emergency, you can report it to us by calling 800-959-5325 at any time. For updates and other
important information, you can also follow us on Facebook and Twitter.

Lastly, we’ve set up a dedicated web page (TexasGasService.com/coronavirus) where you can find all the latest updates we have on our actions related to the Coronavirus (COVID).


To report a natural gas odor or emergency, leave the area immediately and then call 911 and 800-959-5325.