It is standard practice for Texas Gas Service employees to ask every day: “Are we being careful and keeping safety top of mind?”
Today, the Coronavirus (COVID-19) has added a critical need for safeguarding against the spread of the virus in the community. Companies have a responsibility to do everything they can to limit the virus’ spread and help “flatten the curve.”
Because of the nature of their job, field employees can play an important role in helping to protect each other and customers from the virus. Texas Gas Service has heeded the local, state and federal governments’ recommendations of social distancing and implemented proactive, precautionary measures. Before being dispatched or entering a customer’s home or business, additional questions may be asked to protect the health and safety of our customers and employees.
Maintaining Quality Service
These additional precautions will not change the company’s commitment to providing customers with high quality service. Rather, Texas Gas Service views these efforts as another way to put safety first. As we seek to protect our customers and employees, in limited circumstances, customers may experience delays.
Continuing to Respond to Emergencies
As always, if you smell natural gas or have a natural gas emergency, you should leave the area immediately, then call 911 and us at 800-959-5325.
Keeping Customers Informed
To help keep customers informed as the coronavirus pandemic changes, Texas Gas Service has created a dedicated web page (TexasGasService.com/coronavirus) that is updated regularly with information on the company’s actions related to the coronavirus. Customers are also encouraged to follow Texas Gas Service on Facebook and Twitter.
Austin, TX – During this rapidly evolving Coronavirus (COVID-19) pandemic, we want to reassure our customers that their safety and reliance on receiving natural gas at their homes and businesses remains our top priority.
A Committed Team Focused on Customers
Our employees are steadfast in their commitment to safety, providing customers with the high quality service they deserve. We will continue to take proactive, precautionary measures to protect our employees, which includes asking customers additional questions before technicians are dispatched to their homes or businesses. As we seek to protect our customers and employees, in limited circumstances, customers may experience delays.
Ready to Help and Here for Customers
In order to lessen any financial hardship the Coronavirus (COVID-19) pandemic may have on our customers, we are temporarily suspending disconnects due to nonpayment through April 15. We offer a variety of options to make payments or set up alternative payment plans. If you are facing financial difficulties, please contact us to discuss short-term payment extensions and long-term payment assistance.
• Self-service phone system at 800-700-2443.
• Customer service representatives (available Monday-Friday, 7 am - 7 pm CT) at 800-700-2443.
The Share The Warmth program also provides energy assistance to those whose immediate financial resources simply cannot cover their home-heating expenses. Find out more information at TexasGasService.com/special-services/share-the-warmth.
Continuing to Respond to Emergencies.
Throughout this pandemic, our teams remain hard at work. If you lose gas service or have an emergency, you can report it to us by calling 800-959-5325 at any time. For updates and other
important information, you can also follow us on Facebook and Twitter.
Lastly, we’ve set up a dedicated web page (TexasGasService.com/coronavirus) where you can find all the latest updates we have on our actions related to the Coronavirus (COVID).