News Room

Welcome to the Texas Gas Service News Room. We created the News Room to provide media a single location to find the latest information about Texas Gas Service. If you have additional needs or inquiries contact Christy Penders at (512) 791-3450.

Public reminded of signs to detect the presence of natural gas

EL PASO, Texas – July 2, 2014 – Over the last several days, Texas Gas Service has worked to restore odorization in its natural gas distribution system in El Paso County to normal levels.  Odorant levels have been in normal ranges for more than 72 hours and the company will continue to monitor odorant levels throughout the city.

The public is reminded to understand the signs to detect the presence of natural gas. Odorant is used to give natural gas a distinctive odor. Most people describe the smell as rotten eggs or a sulfur-like odor. If El Paso residents smell an odor outside, or smell odorant inside, please do not operate any electrical devices, such as light switches, garage doors, computers, cell phones or landlines.  Leave the area immediately, then call Texas Gas Service at 800-959-LEAK (5325) or call 911.

The public should also be aware of other signs of a potential natural gas leak, which include:

  • Hissing or blowing sounds
  • Standing water that is continuously bubbling
  • Dirt or water blowing in the air
  • Dead or decaying vegetation

Individuals who are performing work on natural gas piping or who are installing natural gas appliances should not rely entirely on smell to determine the presence of natural gas or leaks. See this webpage for further details.

 

EL PASO, Texas – June 29, 2014 – Over the last couple of days, Texas Gas Service has diligently worked to resume normal odorization in its natural gas distribution system in El Paso County.  The company will continue to provide updates as conditions change.

Odorant is used to give natural gas a distinctive odor. Most people describe the smell as rotten eggs or a sulfur-like odor. As the company works to bring odorant to proper levels, some people may encounter a strong odorant smell outside for a brief period. If El Paso residents smell a sustained odor outside, or smell odorant inside, please call the emergency dispatch line at 800-959-LEAK (5325) or 911.

With low odorant levels, natural gas may have little to no smell.  Until further notice, individuals in the affected area should not rely exclusively on their sense of smell to detect the presence of natural gas.  It is especially important that the public be alert to other signs of a potential leak, which include:

  • Hissing or blowing sounds
  • Standing water that is continuously bubbling
  • Dirt or water blowing in the air
  • Dead or decaying vegetation

Individuals that are performing work on natural gas piping or that are installing natural gas appliances should not rely on smell to determine the presence of natural gas or leaks. See this website for further details.

If you suspect a natural gas leak, please do not operate any electrical devices, such as light switches, garage doors, computers, cell phones and landlines.  Leave the area immediately, then call us at 800-959-LEAK (5325) or call 911.

EL PASO, Texas – June 27, 2014 –Texas Gas Service has detected low levels of odorant in its natural gas distribution system in El Paso County. Last night, it began adding odorant to the system in various locations throughout the city.

Additional odorizing equipment is being added as needed to ensure proper odorization in the El Paso system. Odorant will continue to be added to the system until normal operating levels are reached.

Under normal conditions, a natural gas leak will smell like rotten eggs. With low odorant levels, natural gas may have little to no smell. Until further notice, individuals in the affected area should not rely exclusively on their sense of smell to detect the presence of natural gas. It is especially important that the public be alert to other signs of a potential leak, which include:

  • Hissing or blowing sounds
  • Standing water that is continuously bubbling
  • Dirt or water blowing in the air
  • Dead or decaying vegetation

Individuals that are performing work on natural gas piping or that are installing natural gas appliances should not rely on smell to determine the presence of natural gas or leaks.

If you suspect a natural gas leak, please do not operate any electrical devices, such as light switches, garage doors, computers, cell phones and landlines. Leave the area immediately, then call us at 800-959-LEAK (5325) or call 911.

Texas Gas Service diligently is working to correct the condition and add the appropriate odorant as soon as possible. The company will provide updates as conditions change.

EL PASO, Texas –27 de Junio del 2014 –Texas Gas Service ha detectado bajos niveles de odorizante en su sistema de distribución de gas natural en el Condado de El Paso.  Anoche comenzó agregarle odorizante al sistema en varias ubicaciones a lo largo de la ciudad. 

Adicional equipamiento odorizante será proporcionado, según necesidad, para asegurar el propio nivel de odorizante en el sistema de El Paso. El odorizante será agregado al sistema hasta que los niveles normales de operación estén alcanzados.

Bajo condiciones normales, una fuga de gas natural tendría un olor a huevos putrefactos. Con niveles bajos de odorizante, el gas natural puede tener poco o ningún olor. Hasta nuevo aviso, las personas dentro del área afectada no deben de confiar únicamente en su sentido del olfato para detectar la presencia de gas natural. Es especialmente importante que el público esté alerta de las otras señales de una fuga potencial. Estas incluyen:

  • Sonidos que suenen como un zumbido o soplo
  • Agua estancada que no para de burbujear
  • Polvo o agua volando en el aire
  • Plantas muriéndose o ya muertas

Las personas que estén realizando trabajos en las tuberías de gas natural o que estén instalando electrodomésticos a gas natural no deben confiar en su olfato para determinar de gas natural o fugas de éste.

EL PASO, Texas – June 26, 2014 –Texas Gas Service has detected low levels of odorant in its natural gas distribution system in El Paso County.

Under normal conditions, a natural gas leak will smell like rotten eggs.  With low odorant levels, natural gas may have little to no smell.  Until further notice, individuals in the affected area should not rely exclusively upon their sense of smell to detect the presence of natural gas.  It is especially important that the public be alert to other signs of a potential leak that include:

  • Hissing or blowing sounds
  • Standing water continuously bubbling
  • Dirt or water blowing in the air
  • Dead or decaying vegetation

Individuals that are performing work on natural gas piping or that are installing natural gas appliances should not rely on smell to determine the presence of natural gas or leaks.

If you suspect a natural gas leak, please do not operate any electrical devices (such as light switches, garage doors, computers, cell phones and landlines).  Leave the area immediately, then call us at 800-959-LEAK (5325) or call 911.

Texas Gas Service is diligently working to correct the condition and add the appropriate odorant as soon as possible.  The company will provide updates as conditions change.

 

 

Austin, Texas -- February 10, 2014 -- Texas Gas Service has restored natural gas service to the majority of our Jacksboro customers. As of 1 pm this afternoon, there were fewer than 80 customers without service. We have been to every house or business multiple times to try to reach our customers. We ask that if you do not have service, please call customer service at 800-700-2443. We will work as late as is safely possible to get our Jacksboro customers natural gas service. Someone 18 or older must be home, and we will need to enter the home to complete the relight process.

We have initiated an automated call that should go out this afternoon, stating, “We at Texas Gas Service sincerely appreciate your patience and support. We have natural gas service restored to the majority of our customers. If you do not yet have service restored, please call customer service at 800-700-2443. Again, we thank you for your support and kindness to our crews working in Jacksboro.

For safety reasons, we ask that customers not attempt to restore their own natural gas service.  Our extra workers from throughout the state of Texas and from our Oklahoma company will remain on hand to get the rest of Jacksboro back in service as safely and as quickly as possible.

As a reminder, if you have pets, please secure them for the safety of our technicians. If you do not want our technicians to knock on your door late this evening, you can leave your porch light off or leave a note on your door. Our technicians wear clothing clearly marked with a yellow safety vest with Texas Gas Service (or Oklahoma Natural Gas Service) on it.

Again we want to extend our sincerest gratitude to the residents of Jacksboro for their patience, understanding, and kindness as we worked to restore service.

As always, we ask that if you smell natural gas, please leave the area immediately and call us at (800) 959-LEAK (5325).

 

Austin, Texas -- February 9, 2014

  • Today we have restored service to over 800 customers.  We have less than 250 residential customers remaining to relight.
  • Hospital is back on our system and off the CNG trailer.
  • We will go late into the evening tonight again.
  • Schools should have natural gas service restored and be ready in the morning.
  • Tomorrow morning we will also begin relighting about 60 commercial accounts that remain off.

Earlier this afternoon we made significant progress by restoring gas to the entire Jacksboro mainline system. The process to restore individual home and business service requires a service technician to visit each location. As of 7:00 p.m. tonight, we have restored service to over 800 of the almost 1,100 homes and businesses affected. Tomorrow morning we will relight about 60 commercial accounts. Our crews will continue to work late into the night to restore natural gas service to as many as we safely can. We ask that customers not attempt to restore their service for their own safety. We have brought in extra workers from throughout the state of Texas and from our Oklahoma division to help get Jacksboro back in service as safely and as quickly as possible.

The process to restore service has been complicated by the fluids that entered our system requiring many meters to be changed and extending the time necessary to safely restore service. Current expectations are that Jacksboro will have natural gas fully restored to all customers that are home by tomorrow. Our crews have been working in full force to get every customer’s service back on.

As a reminder, if you have pets, please secure them for the safety of our technicians. If you do not want our technicians to knock on your door late this evening, you can leave your porch light off or leave a note on your door. We will need to enter homes to complete the relight process. Our technicians wear clothing clearly marked with a yellow safety vest with Texas Gas Service (or Oklahoma Natural Gas Service) on it.

We are still going door to door to restore service where possible. It is not necessary to request service through our customer service department at this time however someone 18 or older must be home for us to complete the process.

We thank the residents of Jacksboro for their patience, understanding and for the City’s help from all the various departments and staff.

As always, we ask that if you smell natural gas, please leave the area immediately and call us at (800) 959-LEAK (5325).

We believe liquids have been removed from certain sections of our natural gas distribution system in Jacksboro. We have begun to reintroduce natural gas into some parts of town and are restoring natural gas service to those customers.

We ask that you if you have pets to please secure them for the safety of our technicians. Also, if you do not want our technicians to knock on your door late this evening, please turn your porch light off or leave a note on your door. Technicians will need to enter homes to complete the relight process and, in some cases, will be changing meters. Our employees wear a yellow safety vest and clothing clearly marked with a Texas Gas Service (or Oklahoma Natural Gas) logo.

We are going door-to-door to restore service. It is not necessary to call our customer service department tonight to request service. Our crews will work late into the night to restore service to as many customers as we safely can. First thing tomorrow morning, our crews will resume restoring service with the goal to have natural gas service restored to all customers as quickly as possible. Additional workers from across Texas and our Oklahoma division are working to help get Jacksboro back in service as safely and as quickly as possible.

As always, if you smell natural gas, leave the area immediately and call us at (800) 959-LEAK (5325).

Texas Gas Service is working as quickly and safely as we can. If at all possible, we hope to begin re-lighting customers as early as tomorrow and will continue until we reach all customers.

Our natural gas supplier informed us that they believe the liquids came from the upstream pipeline into our system.

An issue with the quality of natural gas that was delivered to us has caused an unexpected interruption of service. The natural gas system will be temporarily shut down so that the issue can be corrected.

We are working to restore natural gas service, and are mobilizing extra crews from around the state of Texas, as well as our Oklahoma company, Oklahoma Natural Gas, in an effort to restore natural gas service to residents and businesses.

CNG (compressed natural gas) trailers from around the state are en route to help provide natural gas service to the area hospital and two assisted living facilities. With colder conditions, we are working as quickly and safely as possible to restore our distribution system in Jacksboro. We apologize for this inconvenience. Texas Gas Service is working with the City of Jacksboro to set up centers at the following locations.

  • Activity Center (Old Armory) 1114 State Highway 59
  • Jack City Fair Barn 1072 State Highway 59

The Red Cross is also on site to assist at the Twin Lakes Community Center, 1114 SH 59, Jacksboro

We will continue to update our website as information becomes available.

Austin, Texas -- Feb. 6, 2014 -- This morning we started receiving calls from Jacksboro customers.  An issue with the quality of gas that was delivered to us has caused an unexpected interruption of service.  The natural gas system will be temporarily shut down so that the situation can be corrected.

We are working to restore natural gas. We are mobilizing extra crews from around the state of Texas as well as our Oklahoma division, Oklahoma Natural Gas, in an effort to restore natural gas service.

CNG (compressed natural gas) trailers from around the state are enroute to help provide natural gas service to the hospital and assisted living facilities.

With colder conditions, we are working as quickly and as safely as possible to restore our distribution system in Jacksboro. We apologize for this inconvenience.

The City of Jacksboro is setting up relief centers throughout the town.


To report a natural gas odor or emergency, leave the area immediately and then call 911 and 800-959-5325.