News Room

Welcome to the Texas Gas Service News Room. We created the News Room to provide media a single location to find the latest information about Texas Gas Service. If you have additional needs or inquiries contact Christy Penders at (512) 791-3450.

AUSTIN, Texas – Aug. 8, 2019 – Ahead of 811 Day, August 11, Texas Gas Service is reminding everyone about the importance of calling 811 before any digging project – big or small.

As a natural gas distribution company with underground utility lines, we want to make sure everyone knows how to dig safely to avoid injury and protect the community from an outage. Underground utility lines may be found in your yard or below your sidewalk, driveway or street. 

By making the free call to 811, visiting or downloading the Texas811 app at least two full business days before digging begins, homeowners and contractors are connected to Texas 811, the local one call center. Utility line locators are then sent to the requested project site to mark the approximate locations of underground lines with flags, spray paint or both. 

Hitting a natural gas line when digging can result in injuries or outages. Every digging project, no matter how large or small, warrants a call to 811. 

Texas Gas Service is conducting a contest on social media to promote public awareness about calling 811. Since August 1, the company has been posting a new clue every day to engage their followers and provide them with valuable tips about safe digging. The contest wraps up on 811 Day when a grand prize winner will be chosen.

AUSTIN – June 11, 2019 – Texas Gas Service, a division of ONE Gas, Inc., today announced a new convenient feature for customers. Customers can choose to be alerted about their accounts through text and email messages.

Through a new communication preferences feature, customers can elect to receive alerts reminding them when their bill is due, confirming payment and notifying them of any general account updates. Customers who have provided a cell phone number or email address and have agreed to receive text and email messages about their account will automatically be opted in to the new messaging system.

“This messaging system makes conducting business with us even more convenient for the customer,” said Brian Burke, vice president of customer service. “You have the ability to select and opt-in to all alerts you find useful.”

Customers are encouraged to log in to their account at and select, “Make Changes to my Account.” From there, they can manage all of their alert and message preferences.

Austin, Texas – April is National Safe Digging month. As a utility company that has underground utility lines, we want to make sure everyone knows how to dig safely to avoid injury and protect the community from an outage. Underground utility lines can be found in your front yard, side yard and backyard, under sidewalks and driveways, in streets, rights-of-way and even fields, creeks and other water crossings. You never want to guess where a line is located. The following tips will provide you some top safe digging techniques.

Call 811. If you are digging for a project, no matter if you are using a shovel, a backhoe or some other excavation machine, you must call 811 at least two full business days before you start. This allows the utility companies to mark their underground utility lines so that you don’t damage them. (You can also visit at or download the Texas811 app). It’s a free service. And it’s the law.

Flags and Paint. Utility companies use colored flags and paint to mark the underground utility lines. The markers identify the approximate location and show you where you should avoid digging.

  • If a flag is moved, do not try to replace it yourself. Call 811 to have it corrected. 
  • Do not rely on old paint markings or flags. You must call in for your own project.
  • Whoever is digging needs to be the one to call. 
  • If your project lasts more than 14 working days, you must call 811 again to update and re-mark your project.
  • If you hire a contractor, make sure they call 811 prior to digging. 

Tolerance Zone. The tolerance zone is the area on each side of the utility pipe. You are required to hand dig in this area to avoid any contact or damage to the line.

If you smell gas while digging or damage a natural gas line, leave the area immediately. Do not use any electrical equipment such as phones or vehicles. Call 911 and the Texas Gas Service Emergency Line at 800-959-5325 (staffed 24/7). Do not try to make any repairs yourself and do not try to cover the damage.

Here are some signs you may have hit a natural gas line or have a leak:

  • smelling natural gas 
  • hearing a hissing noise 
  • bubbling in standing water
  • dead area in an otherwise healthy grassy area

AUSTIN, Texas – Jan. 21, 2019 – Texas Gas Service reminds customers that heating your home with natural gas is a safe, reliable and energy-efficient way to stay warm throughout the winter. However, it’s important to make sure that your natural gas heaters and appliances are working properly to prevent the creation of carbon monoxide.

Carbon monoxide is an odorless, colorless and tasteless gas. Overexposure can lead to carbon monoxide poisoning, which can result in illness or even death. Carbon monoxide is created by the incomplete or improper burning of fuel, including natural gas. 

What can you do to prevent carbon monoxide exposure?

  • Install a carbon monoxide detector, which are available at most retailers and hardware stores.
  • Pay attention to the color of the flame on your natural gas appliances – a yellow flame instead of a blue flame is a warning sign that the appliance is not operating or venting properly. If you see a yellow flame, turn off your burner and call Texas Gas Service.
  • Never use a natural gas range or outdoor space heater to heat your home. 
  • Check and maintain proper ventilation of your appliances and chimney flues. 
  • Clean or replace your furnace filters regularly and have a qualified contractor inspect your heating equipment annually.

Carbon monoxide poisoning can cause flu-like symptoms, including headache, dizziness, ringing in the ears, fatigue and vomiting. As carbon monoxide levels increase, symptoms may become more severe and include shortness of breath, muscular weakness, mental confusion and unconsciousness.

If you experience the symptoms mentioned above or suspect the presence of carbon monoxide, immediately leave the house or building, then call 911 or local emergency responders, if necessary, to request medical assistance. Emergency responders are trained to identify and treat the symptoms of carbon monoxide poisoning, as well as assess the source of the carbon monoxide.


January 18, 2019 – Winter is here which means families are heating their homes. And while winter energy bills tend to be less than summer cooling costs, for some it is still a financial challenge. Texas Gas Service wants to help those who need help with their heating costs.

Share The Warmth is a Texas Gas Service community program that provides energy assistance to senior citizens, individuals with disabilities and those whose immediate financial resources simply cannot cover their home-heating expenses. Share The Warmth is available to residents of communities served by Texas Gas Service. You do not have to be a customer.

Share The Warmth funds are collected by Texas Gas Service and administered through our partnerships with local organizations and counties. Donations come from our customers, employees and businesses and stay in the communities where they are collected.

If you need help with your winter heating, please click here or call our Customer Service representatives at 800-700-2443. You can also reach out directly to the following agencies:

Austin customers:

  • Travis County Health & Human Services
  • 211

El Paso customers:

Rio Grande Valley customers:

  • Hidalgo County Community Services, 800-522-4021
  • Cameron and Willacy Counties Community Projects, 956-544-6411

All other customers:

If you want to contribute, giving is easy: You may contribute online here or by adding an extra amount to your natural gas bill payment and checking the Share The Warmth box on your payment coupon.


AUSTIN, Texas – January 3, 2019 – Cold weather is here, which means energy usage for most households will increase during the heating season. Texas Gas Service has simple energy-saving tips to help customers reduce energy use, save money and stay comfortable this winter.

It’s important to remember that weather can dramatically affect the amount of energy a household uses. When temperatures drop, it takes more natural gas to heat your home and business, and energy conservation becomes very important. A few easy steps can help you conserve energy while saving money on your bills. 

  • Set the temperature on your water heater to 120 degrees F or the “warm” setting, and if your home will be vacant for two days or more, set it to the pilot position for even more savings.
  • Apply weatherstripping and caulk to seal gaps and cracks around windows and doors to stop air leaks and prevent energy loss. 
  • Lower the temperature on your thermostat by 5 to 10 degrees if your house will be empty for four hours or longer. Each degree saves about 1 percent on your heating costs. 
  • Install inexpensive foam gaskets to seal electrical switches and outlets, which can account for up to 10 percent of your home’s energy loss. 
  • Change or clean the filters on your air conditioning and heating units, which can lower your energy consumption by 5 to 15 percent.

Customers can also reduce the fluctuation of their monthly natural gas bill and budget for energy expenses by enrolling in Texas Gas Service’s Average Bill Calculation Plan. This program reduces the volatility of seasonal energy expenses by spreading out the cost throughout the year based on a residence’s 12-month rolling bill average, which means customers will pay about the same amount each month, regardless of usage.

For more low-cost and no-cost energy saving tips, please click here.


To report a natural gas odor or emergency, leave the area immediately and then call 911 and 800-959-5325.