News Room

Welcome to the Texas Gas Service News Room. We created the News Room to provide media a single location to find the latest information about Texas Gas Service. If you have additional needs or inquiries contact Christy Penders at (512) 791-3450.

AUSTIN, Texas – April 6, 2021 – With April being National Safe Digging Month, Texas Gas Service is promoting awareness about safe digging practices by offering customers a chance to win $100 gift card if they take an interactive quiz at BeADigHeroTexas.com during the month of April.

“Imagine getting ready for a Zoom meeting only to find your internet is down or preparing dinner and your natural gas is out,” said Christy Penders, public relations manager at Texas Gas Service. “It just takes one wrong swing of a shovel or a scoop from a backhoe to create an outage issue for an entire neighborhood – one that is easily preventable with a quick call to 811.”

By making the free call to 811 or visiting Texas811.org before digging, professional locators will mark the underground utility lines within the designated project area with flags and/or paint at no cost to the home or business owner. “Knowing how to dig safely helps avoid injury and protects the neighborhood because underground utility lines may be found below yards, sidewalks, driveways or streets,” said Penders.

According to the Railroad Commission of Texas’ 2020 statistical data, 43% of pipeline damages were from people not calling 811, and 23% of damages were due to either not maintaining clearance after the lines were marked or people not respecting what is known as “the tolerance zone” – the area around the buried lines.

“The good news is that there have been more than 600,000 tickets requests called in to Texas811 in the first two months of 2021 alone,” said Penders. “Our goal is to keep those volumes growing and enhance public awareness.

VIDEO: The Scoop on Buried Utility Lines

3 Tips to Remember Before Digging

  1. Even if you’re digging shallow, you need to call to have your lines marked.
  2. If you hire a contractor, make sure they call 811 prior to digging.
  3. Respect the Tolerance Zone, which is the area 18 inches plus half the diameter of the pipeline on each side of the gas line. Within this zone, you are required to use soft digging techniques, such as hand digging, vacuum excavation or other similar safe excavation methods to avoid any contact or damage to the line.

Austin, Texas – Texas Gas Service is reminding everyone to continue to exercise vigilance before beginning any digging projects to prevent outages caused by hitting underground utility lines.

“After the historic winter storm, a record number of homeowners, plumbers and contractors are digging to make repairs or remove trees,” says Kimberly Carter, director of operations, Texas Gas Service. “The public plays a critical role in helping keep everyone safe by protecting underground utilities since damage to pipelines from excavation can result in outages for the community.”

Underground utility lines can be anywhere, including residential yards, sidewalks, driveways, streets, rights-of-ways, fields, creeks and other water crossings. Calling 811 is state law.

To help excavators avoid damage to underground utilities and promote awareness, Texas Gas Service has created a dedicated web page (TexasGasService.com/excavators) which includes videos, resources, damage prevention laws and safe digging tips.

Texas Gas Service offers the following five safe digging tips:

  • Call 811
    • Call 811 at least two full business days before your excavation starts. You can also submit your request online or via the Texas811 app.
  • Verify the Marks Are Fresh and Complete
    • Ensure the markings are not from someone else’s work or a previous project. Verify all utilities have marked their lines and check that marks are complete.
  • Respect the Tolerance Zone
    • The tolerance zone which is the area located on either side of the pipe where you must use non-mechanized equipment. By law, you must hand dig, or soft dig, a minimum of 18 inches plus 1/2 the diameter of the pipe.
  • Dig within the Project Area
    • Make sure that you are only digging within the project area that you submitted to 811.
  • Smell Gas, Act Fast!
    • If you smell gas, leave the area immediately, then call 911 and Texas Gas Service at 800-959-5325.

For the latest news about Texas Gas Service, follow and connect with us on Facebook, Twitter, LinkedIn and YouTube.

AUSTIN, Texas – Feb. 18, 2021 – Texas Gas Service is asking all Andrews, Texas, residents to turn down their thermostats and hot water heater temperatures and to conserve natural gas usage as much as they can manage as the demand for natural gas continues to outpace supply.   

“To avoid any large outage situations, we must remain vigilant and keep up our efforts throughout this significant weather event,” said Shantel Norman, vice president of Operations for Texas Gas Service. “We are thankful to see the community responding to calls for energy conservation. We need everyone to continue doing all they can until our gas suppliers get their wells back online.”

Norman noted that if someone has a natural gas furnace and the electricity goes out, the fan that would blow the warm air would not work.  In the event of an electrical outage, Texans should turn off their furnace to reduce the natural gas demand of all customer furnaces coming back on at the same time once electric service is restored. The peak surge in natural gas usage can negatively impact the system. Texas Gas Service offers the following tips to stay warm during these rolling energy outages:

Tips to Stay Warm During Rolling Outages

  • Use your fireplace safely to keep your house warm. Check that the damper is open.
  • Pile on the layers of clothes and use blankets.
  • Use towels to block any drafts along doors and windows, or cover windows with plastic or towels.
  • Close all curtains and blinds to trap the heat inside.
  • Short periods of indoor exercise can warm you up quickly.
  • DO NOT use your stove or oven for home heating.
  • Use only indoor-approved heating devices and follow manufacturer’s instructions.
  • Have flashlights ready to go and extra batteries nearby, if needed.
  • Leave cabinet doors open, especially those on exterior walls, to reduce the risk of frozen pipes. 

Additionally:

  • During an electricity outage, please turn off your furnace – either at the thermostat or at the breaker box. Once electricity comes back on, please wait 10-15 minutes, then turn your furnace back on. This will help our natural gas system adjust to the increase in usage.
  • As our area experiences rolling electricity outages, please be aware that your furnace or other natural gas appliances may be affected if they have electric ignition. Why? Generally, electronic ignition systems switch the furnace or other natural gas appliance on prior to allowing gas to the appliance. Without electricity, the electric ignition is not operational, and gas will not flow to the appliance until power is restored.
  • Make sure to charge phones, computers and any other needed devices when the power is on.

Furnace Tips

If you smell gas, leave the area immediately, then call 911 and Texas Gas Service at 800-959-5325. We will respond as quickly and as safely as conditions allow. 

AUSTIN, Texas – Feb. 17, 2021 – As the colder temperatures continue across the state, Texas Gas Service continues to encourage residents and businesses to conserve their energy usage. The demand for natural gas continues to outpace supply, and it is going to take time for our suppliers to get their natural gas wells back on-line. That’s why it is important to continue to minimize the amount of natural gas that is used.

The actions individuals and businesses make today, such as lowering thermostats, turning down hot water heaters and sealing leaks round doors and windows are making a big difference.

“We are thankful to see the community responding so well to the calls for energy conservation,” said Shantel Norman, vice president of Operations for Texas Gas Service. “Our combined efforts are working, and we appreciate our fellow Texans doing all you can to help the communities across the state as we work to avoid any large outage situations. The key is for us all to remain vigilant and to keep up our efforts throughout this significant weather event.”

Norman noted that if someone has a natural gas furnace and the electricity goes out, the fan that would blow the warm air would not work.  In the event of an electrical outage, Texans should turn off their furnace to reduce the natural gas demand of all customer furnaces coming back on at the same time once electric service is restored. The peak surge in natural gas usage can negatively impact the system. Texas Gas Service offers the following tips to stay warm during these rolling energy outages:

Tips to Stay Warm During Rolling Outages

  • Use your fireplace safely to keep your house warm. Check that the damper is open.
  • Pile on the layers of clothes and use blankets.
  • Use towels to block any drafts along doors and windows, or cover windows with plastic or towels.
  • Close all curtains and blinds to trap the heat inside.
  • Short periods of indoor exercise can warm you up quickly.
  • DO NOT use your stove or oven for home heating.
  • Use only indoor-approved heating devices and follow manufacturer’s instructions.
  • Have flashlights ready to go and extra batteries nearby, if needed.
  • Leave cabinet doors open, especially those on exterior walls, to reduce the risk of frozen pipes. 

Additionally:

  • During an electricity outage, please turn off your furnace – either at the thermostat or at the breaker box. Once electricity comes back on, please wait 10-15 minutes, then turn your furnace back on. This will help our natural gas system adjust to the increase in usage.
  • As our area experiences rolling electricity outages, please be aware that your furnace or other natural gas appliances may be affected if they have electric ignition. Why? Generally, electronic ignition systems switch the furnace or other natural gas appliance on prior to allowing gas to the appliance. Without electricity, the electric ignition is not operational, and gas will not flow to the appliance until power is restored.
  • Make sure to charge phones, computers and any other needed devices when the power is on.

Furnace Tips

If you smell gas, leave the area immediately, then call 911 and Texas Gas Service at 800-959-5325. We will respond as quickly and as safely as conditions allow. 

 

Austin, TX – Feb. 14, 2021 – With extreme cold weather producing historic lows and increased demand, Texas Gas Service has directed large customers to reduce their usage to prevent outages in the Austin area.

“We are planning for potential outages and putting measures in place to keep gas service to our customers and critical facilities,” said Shantel Norman, vice president of operations for Texas Gas Service. “Our large commercial, industrial and transport customers play an important and pivotal role in helping the community avert a disruption in service.”

Watch the video message here.

“Following our regulatory obligations under our curtailment plan, an initial critical step is to take measures to seek assistance from our large commercial and industrial and transport customers to help avoid disruptions,” Norman explains in the video.

Customers are encouraged to visit TexasGasService.com/SevereCold for conservation tips and company updates on the severe cold weather.


Download Video Message

Shantel Norman, VP, Operations, Texas Gas Service https://vimeo.com/onegascomms/download/512340748/7b71250907

Austin, TX – Feb. 13, 2021 – As frigid weather settles over Texas for an extended period, Texas Gas Service encourages customers to practice simple energy-saving tips and conservation efforts to manage their winter heating bills.

“Due to the extended duration of historically low temperatures, we are seeing much higher natural gas use and natural gas prices have gone up,” said Kent Shortridge, managing vice president of operations for Texas Gas Service. “While we do not markup the price of natural gas, these events will have an impact on customer bills. At this time, we can’t quantify what the impact will be.”

Energy-saving Measures to Reduce Natural Gas Usage

To help better manage your energy consumption over the extended winter period and help reduce your energy bills, Oklahoma Natural Gas encourages these effective, conservation measures:

  • Keep warm, not hot
    When possible wear additional layers of clothing, consider turning down your thermostat and check your programmable settings.
  • Seal leaks around doors and windows
    Apply weatherstripping or caulk to seal gaps and cracks around windows and doors to stop air leaks and prevent energy loss. If that is not an option, you can also cover windows with towels, sheets or plastic to help keep the warm air in your house.
  • Reduce the temperature on your water heater
    Set the temperature on your water heater to 120 degrees Fahrenheit or put it on the “warm” setting. If your home will be vacant for two days or more, set the dial to the pilot position for even more savings.
  • Close blinds and curtains
    This helps keep warm air inside, especially if the sun is not shining.
  • Change or clean filters
    A clean filter on your furnace can lower your energy consumption by 5% to 15%. Dirty filters cost more to use and overwork the equipment.
  • Hold off on doing chores
    Doing laundry and washing dishes can both use natural gas to heat the water and your dryer. If you can, wait until the extreme cold weather passes to complete these activities. If you cannot wait, use the cold setting where possible.
  • Install foam gaskets on electrical switches and outlets
    Electrical switches and outlets can account for up to 10% of your home’s energy loss.

Additionally, remember these safety tips:

  • Never use your stove or oven for home heating.
  • Make sure nothing obstructs a furnace’s air intake and that vents and flues are intact and unblocked to avoid the potential of carbon monoxide poisoning.
  • When removing ice and snow in the vicinity of meters, vents or flues, do so carefully so as not to cause damage.
  • Leave cabinet doors open, especially those on exterior walls, to reduce the risk of frozen pipes.
  • If you smell a natural gas odor, leave the area immediately then call 911 and 800-959-5325.

Customers are encouraged to visit TexasGasService.com/SevereCold for any company severe weather updates.


Digital toolkit

Kent Shortridge, managing vice president of Operations for Texas Gas Service, answers common customer usage questions:

https://vimeo.com/onegascomms/download/512084053/7dedd9394a

  • :03 - :13 Why are you asking customers to conserve? 
  • :17 - :36 How much natural gas will customers use during this cold snap?
  • :40 - 1:10 How will this impact customer bills?
  • 1:13 - 1:31 What steps should customers take to conserve energy?
  • 1:36 - 2:03 Are you expecting a shortage in gas supply?
  • 2:07 - 2:18 What is being done to ensure service to critical facilities?
  • 2:22 - 2:38 What is the impact on large commercial and industrial customers?
  • 2:42 - 3:04 How well is your pipeline system operating?
  • 3:08 - 3:35 Have you experienced any system failures or outages?

Austin, Texas – February 11 – With more cold weather impacting our service areas, Texas Gas Service is reminding customers that Share The Warmth may be able to provide them or someone they know with assistance on their heating bill.

Share The Warmth is a partnership between Texas Gas Service and local community agencies that provides energy assistance to senior citizens, individuals with disabilities and those whose immediate financial resources simply cannot cover their home heating expenses.

“We know there are people who have never had to seek assistance before, but now are experiencing hardships due to the pandemic and loss of income,” said Carmen Luevanos, Texas Gas Service Community Relations Manager. “For qualified applicants, Share The Warmth may be able to bring some welcomed relief.”

Share The Warmth is available to residents in the communities served by Texas Gas Service – applicants do not have to be customers. The program is funded by the generous contributions of Texas Gas Service customers and the ONE Gas Foundation. The ONE Gas Foundation provides charitable support for communities where ONE Gas, Inc., and its divisions operate. Texas Gas Service is a division of ONE Gas.

If you need help with your winter heating bill, visit TexasGasService.com/Cares or call 211.

Austin residents can contact:

All other residents can contact:

If you want to contribute, giving is easy: You may contribute online at www.TexasGasService.com or by adding an extra amount to your natural gas bill payment and checking the Share The Warmth box on your payment coupon.

View a short video on our program here

Austin, Texas – February 11 – With more cold weather impacting our service areas, Texas Gas Service is reminding customers that Share The Warmth may be able to provide them or someone they know with assistance on their heating bill.

Share The Warmth is a partnership between Texas Gas Service and local community agencies that provides energy assistance to senior citizens, individuals with disabilities and those whose immediate financial resources simply cannot cover their home heating expenses.

“We know there are people who have never had to seek assistance before, but now are experiencing hardships due to the pandemic and loss of income,” said Carmen Luevanos, Texas Gas Service Community Relations Manager. “For qualified applicants, Share The Warmth may be able to bring some welcomed relief.”

Share The Warmth is available to residents in the communities served by Texas Gas Service – applicants do not have to be customers. The program is funded by the generous contributions of Texas Gas Service customers and the ONE Gas Foundation. The ONE Gas Foundation provides charitable support for communities where ONE Gas, Inc., and its divisions operate. Texas Gas Service is a division of ONE Gas.

If you need help with your winter heating bill, visit TexasGasService.com/Cares. Galveston and Jefferson County customers can contact Catholic Charities of Central Texas.

  • Phone: 833-853-2257
  • Email: financialstabilitygas@ccctx.org
  • You do not have to live in Central Texas to apply.

If you want to contribute, giving is easy: You may contribute online at www.TexasGasService.com or by adding an extra amount to your natural gas bill payment and checking the Share The Warmth box on your payment coupon.


To report a natural gas odor or emergency, leave the area immediately and then call 911 and 800-959-5325.