Make a Payment Arrangement

Payment arrangements allow you to maintain service while paying off past due balances. You may be required to make a down payment and agree to monthly installments in addition to paying your current monthly charges in full by the bill due date.

In order to make arrangements we must have your account number and service address.

Eligible customers requesting payment arrangements may be required to make a down payment. The remaining balance will be spread over a specified time period. If arrangement defaults, the full balance owed will be due immediately and subject to collection.

You may log into your account to see if you are eligible, or call our customer service department at 800-700-2443 Monday-Friday 7:00 a.m. to 7:00 p.m. CT.


To report a natural gas odor or emergency, leave the area immediately and then call 911 and 800-959-5325.