With this program Texas Gas Service customers age 65 or older, and those with disabilities, can be specially identified in our account records. With this knowledge, we're better informed and able to work with you on an individual basis in the event of an emergency or a problem with your natural gas service.
Customers enrolled in this program may also have their account included in a plan called the "Commission Notification Procedure." Upon written request from the customer, we notify the Texas Railroad Commission before taking action to discontinue a customer's service for nonpayment of charges.
For additional information and to request the enrollment form, please contact customer service at 800-700-2443.