Responsible Party Plan

The Texas Gas Service Responsible Party Plan provides a special safeguard for customers experiencing financial difficulty against loss of service for nonpayment of past-due bills.

Under this program, the customer designates a consenting "responsible party" to receive a copy of monthly natural gas bills, including any reminder and final notices sent prior to disconnecting service. This responsible party usually is a caregiver, such as a relative, friend or member of the clergy. These mailings provide ample time for a responsible party to help the customer take action before service is discontinued.

Enrollment in the Responsible Party Plan does not obligate the designated responsible party to pay the bill or be responsible for payment, nor does it exempt the customer from obligation for payment. Service is discontinued if payment or appropriate arrangements are not made or adhered to.

Once the Responsible Party Plan is in place, it remains in effect until the customer or responsible party requests to be removed from the program. If the customer or the responsible party moves, or the customer wants or needs to designate a new responsible party, Texas Gas Service should be notified. Texas Gas Service has no liability if the designated responsible party fails to receive the notification.

Contact Customer Service at 800-700-2443 if you have additional questions or require this service.


To report a natural gas odor or emergency, leave the area immediately and then call 911 and 800-959-5325.