Austin, TX – As many Texans are facing new challenges due to the COVID-19 pandemic, Texas Gas Service is encouraging customers to take advantage of $900 million the federal government recently released to the Low Income Home Energy Assistance Program (LIHEAP).
LIHEAP is a federally funded program that helps eligible households pay a portion of their home energy costs. In Texas, the funds are distributed through the Comprehensive Energy Assistance Program (CEAP).
“We know that COVID-19 has brought hardships that many of our customers have never faced before, and we want to do what we can to spread the word about this important resource,” said Callie Sneddon, director of customer service.
How to Qualify
In order to apply for assistance, Texans need to contact a local participating agency. The level of benefit varies according to household income, number of people living in the home, type of residence, type of heating fuel and utility rates. To apply:
- Dial 211
- Visit www.211Texas.org to be directed to a community agency in your area
- Visit www.TexasGasService.com/LIHEAP for the local agencies that Texas Gas Services partners with for its customers.
Ready to Help and Here for Customers
Additionally, the Share The Warmth program provides energy assistance to those whose immediate financial resources simply cannot cover their home heating expenses. Find out more information at www.TexasGasService.com/ShareTheWarmth.
A variety of options to make payments or set up alternative payment plans are available to customers who are facing financial difficulties. Customers should visit www.TexasGasService.com/Cares or call 800-700-2443 to discuss alternative payment arrangements, Monday-Friday, 7 a.m. – 7 p.m, CT.
For the latest company actions related to COVID-19, visit: TexasGasService.com/coronavirus or follow us on Facebook and Twitter.