Austin, TX – Feb. 14, 2021 – With extreme cold weather producing historic lows and increased demand, Texas Gas Service has directed large customers to reduce their usage to prevent outages in the Austin area.

“We are planning for potential outages and putting measures in place to keep gas service to our customers and critical facilities,” said Shantel Norman, vice president of operations for Texas Gas Service. “Our large commercial, industrial and transport customers play an important and pivotal role in helping the community avert a disruption in service.”

Watch the video message here.

“Following our regulatory obligations under our curtailment plan, an initial critical step is to take measures to seek assistance from our large commercial and industrial and transport customers to help avoid disruptions,” Norman explains in the video.

Customers are encouraged to visit for conservation tips and company updates on the severe cold weather.

Download Video Message

Shantel Norman, VP, Operations, Texas Gas Service