Austin, TX – During this rapidly evolving Coronavirus (COVID-19) pandemic, we want to reassure our customers that their safety and reliance on receiving natural gas at their homes and businesses remains our top priority.
A Committed Team Focused on Customers
Our employees are steadfast in their commitment to safety, providing customers with the high quality service they deserve. We will continue to take proactive, precautionary measures to protect our employees, which includes asking customers additional questions before technicians are dispatched to their homes or businesses. As we seek to protect our customers and employees, in limited circumstances, customers may experience delays.
Ready to Help and Here for Customers
In order to lessen any financial hardship the Coronavirus (COVID-19) pandemic may have on our customers, we are temporarily suspending disconnects due to nonpayment through April 15. We offer a variety of options to make payments or set up alternative payment plans. If you are facing financial difficulties, please contact us to discuss short-term payment extensions and long-term payment assistance.
- Self-service phone system at 800-794-4780.
- Customer service representatives (available Monday-Friday, 7 am - 7 pm CT)
The Share The Warmth program also provides energy assistance to those whose immediate financial resources simply cannot cover their home-heating expenses. Find out more information at TexasGasService.com/special-services/share-the-warmth.
Continuing to Respond to Emergencies.
Throughout this pandemic, our teams remain hard at work. If you lose gas service or have an emergency, you can report it to us by calling 800-959-5325 at any time. For updates and other
important information, you can also follow us on Facebook and Twitter.
Lastly, we’ve set up a dedicated web page where you can find all the latest updates we have on our actions related to the Coronavirus (COVID).