When You Smell Gas
To report a natural gas odor or emergency, leave the area immediately and call 911 and us at 800-959-5325.
What to Do If You Smell Gas
Natural gas is intentionally odorized so that the average person can smell it easily. Natural gas is flammable and can be ignited by heat, sparks or flames. If you think you have a leak follow these rules to avoid causing a spark, fire or explosion:
- DON'T flip a light switch or ring a doorbell.
- DON'T light a match or cigarette.
- DON'T use your phone, tablet, computer or other mobile devices.
- DON'T open or close your windows or garage door.
- DON'T start your vehicle if nearby.
Methane Detectors
Methane detectors are available for purchase and help keep your family safe by detecting natural gas in your home. To make sure they work properly, customers should follow the manufacturer's instructions for installation and maintenance.