Customer Awareness

We are committed to operating safely and in an environmentally responsible manner. Our mission to deliver natural gas for a better tomorrow guides the safe operations of our business and serves as a reminder that we also live and work in the areas we serve. We are your neighbors, friends and family. Operating safely is not just a commitment to our customers, it’s the commitment to a better tomorrow for us all.

What to Know About Natural Gas Utilities

  • Our job is to provide customers with reliable natural gas service through an expansive system of regulated natural gas pipelines.
  • Our pipelines are designed, installed, tested and maintained to meet federal, state, and industry requirements. 
  • A focused system integrity strategy makes us efficient and proactive in providing safe and reliable natural gas service to more than 2.1 million customers throughout the Midwest. 
  • Pipelines in many areas are underground and you should always be aware of safety measures related to natural gas.

Frequently Asked Questions

  • How Do I Identify Your Employees?
    Texas Gas Service employees carry a company photo identification card, and many wear uniforms. Ask to see proof of identity before allowing anyone into your home. Call a customer service representative if you are uncertain about why we want to enter your home or to confirm the employee’s identity. Our employees understand your desire to confirm that they have a reason to enter your home.
     
  • How Can I Prepare for the Heating Season?

    Safety
    Care should be taken that nothing obstructs a heater’s air intake and that vents and flues are intact and unblocked to avoid the potential of carbon monoxide (CO) poisoning. Texas Gas Service recommends customers have a qualified contractor inspect heating and cooling equipment annually and also install and maintain carbon monoxide detectors according to manufacturer’s instructions. If you suspect the presence of carbon monoxide, leave the area immediately and call 911. Read these helpful tips for avoiding CO in your home.

    Save Energy and Money
    In spite of the cold, customers can reduce the impact of the weather on their bills with some conservation steps:

    • Make sure heaters are properly adjusted and running with clean filters.
    • Add weather-stripping and seal windows and doors.
    • Consider lowering the thermostat at night.
    • Seal off unused rooms to prevent unnecessary heating.

    You may also sign up for the Average Bill Calculation Plan, which reduces the fluctuations in your bill amount each month by spreading your natural gas expenses throughout the year.

  • How Do I Read My Meter?

    Most of our meters are located above ground along property lines or in the utility easement. Visit the How to Read Your Meter page to learn the basics on meter reading and reporting.

  • How Can I Better Understand My Bill?

    We have a dedicated page on understanding your bill. You can view it here.

  • How Do I Avoid Utility Scams?

    Keeping our customers and our communities safe is important to Texas Gas Service. To help you avoid being the victim of fraudulent activities, we've provided information below.

    It is important to always remember:

    • Texas Gas Service does not collect a payment in person.
    • Our employees wear Texas Gas Service-logoed blue denim shirts and jeans.
    • Texas Gas Service employees carry a company ID.
    • Our employees drive Texas Gas Service-logoed vehicles.
    • Properly dispose of your paper bills by shredding or destroying them so your personal information cannot be obtained. You also may sign up for our electronic statements.

    How to Avoid Falling for Scams*

    Be wary of giving personal information over the phone.
    Never provide your Social Security Number, credit card number or banking information to anyone requesting it over the phone or at your home unless you initiated the contact and feel confident with whom you are speaking.

    Use your own personal information.
    Always pay your bills with your own personal information; never pay your bills with information that is not your own.

    Do your research.
    If you receive a call claiming to be your utility company and feel pressured for immediate payment or personal information, hang up the phone and call the customer service number on your utility bill.

    Beware of the door-to-door sales approach.
    Never allow anyone into your home to check electrical wiring, natural gas pipes or appliances unless you scheduled an appointment or reported a utility problem. Always ask utility employees for proper identification.

    Be proactive.
    If you already have provided information to someone claiming to offer this service, contact your bank immediately. Also contact the three national credit bureaus - Equifax, Experian, and TransUnion and request a notation made on your account so that it doesn't impact your credit rating.

    Inform others.
    Share this information with friends and family so they do not become victims. The elderly are common victims of this type of scam, but anyone who pays a utility bill is a potential victim.

     

    *Source: Better Business Bureau