Texas Gas Service Cares

During this ongoing coronavirus (COVID-19) pandemic, we understand the difficulties customers are facing. Below you will find a collection of options and resources available to you that provide both different ways to manage your natural gas account and get help paying your bill.

Having difficulty paying your bill? We can help.

There are a several ways to work with us on paying your bill.

Call us at 800-700-2443. Our customer service representatives are available (Monday-Friday, 7 am - 7 pm CT) to help discuss payment options and share available financial resources during this difficult situation.

Apply for aid through our Share The Warmth program

Share The Warmth provides energy assistance to those whose immediate financial resources simply cannot cover their home heating expenses. To receive help in paying your natural gas bills through the Share The Warmth program, contact one of the agencies below:

Austin customers:

El Paso customers:

RGV customers:

All other customers:

Additional Financial Resources for COVID-19

Low Income Home Energy Assistance Program (LIHEAP) & Comprehensive Energy Assistance Programs (CEAP)

Texas Gas Service wants our customers to have all the resources necessary to get through these times, including bill pay assistance.

LIHEAP is a federally funded program that provides low income home energy assistance. The funds are distributed among several programs including the Comprehensive Energy Assistance Program (CEAP). CEAP is the program name used throughout Texas.

To review each program, find out which agency is in your area and apply, please visit our dedicated LIHEAP page.

Find out more about the Economic Impact Payments authorized by the Coronavirus Aid, Relief, and Economic Security Act (CARES Act). 

The Consumer Financial Protection Bureau has compiled a list of available resources that may help protect your finances during the pandemic.

Financial resources for consumers
If you are facing financial difficulties as a result of the pandemic, these resources can help protect and manage your finances.

Financial resources for small businesses
Are you a small business owner seeking assistance during the COVID-19 pandemic? These resources could help.


Seeking Different Ways to Pay Your Bill?

We offer several convenient payment methods to make paying your monthly bill easy. Whatever payment option you select, one thing will be the same: we are committed to bringing you the highest level of customer service.

Online
Pay on our website by electronic check, credit card or debit card. Register today! A “Guest Payment” option is now available as well so someone can make a payment on your behalf.

Mobile App
Pay bills, view payment history and more from the convenience of your smartphone with our mobile app. The app is available in both Apple® and Android® app stores. Download today!

Automatic Bill Payment Plan
Let us do the work for you. We will automatically withdraw funds from your checking or savings account each month to pay your bill. Never worry about missing a payment or being late on a payment after the bill due date. To enroll, call 800-700-2443.

Phone
Our interactive voice response system is available 24/7 – just call 800-700-2443 and follow the prompts. You may use electronic checks, credit cards and debit cards when you pay by phone.

Mail
You may mail your natural gas bill payment to: Texas Gas Service, P.O. Box 219913, Kansas City, MO 64121-9913. Please include the tear-off portion of your monthly statement and write your account number on your check.

Online Banking
Pay through your personal bank’s online bill payment feature.  Payments made through this method may take two days to be applied to your account.

Payment Locations
Pay your bill using a check, money order or cash at one of our authorized payment locations. A complete listing of authorized pay agents is available by viewing the map at the bottom of this page. Payments made at these locations may take two days to be applied to your account. Please be advised that some locations may have amended hours or be temporarily closed due to the COVID-19 pandemic. 

 

 


To report a natural gas odor or emergency, leave the area immediately and then call 911 and 800-959-5325.