Assistance Programs
Assistance Programs & Payment Arrangements
We will work with you to help you find options for paying your bill. For customers having financial difficulty, there are a number of payment arrangement plans and financial resources available. We've created this quick reference directory with your needs in mind to make it easy to find help.2-1-1 Texas
This resource helps provide utility assistance and other community services. Get help with food, rent and utilities: call dial 2-1-1 or (877) 541-7905.
Share The Warmth
Share The Warmth is a program that helps families that are in an immediate financial emergency and need assistance paying their natural gas bills.
LIHEAP
The Low Income Home Energy Assistance Program (LIHEAP) provides financial assistance to households to help with home energy costs.
A Statewide Support System
Many assistance organizations serve specific cities in Texas or particular groups such as veterans. Check out this list to find the one that best suits your needs.
Payment Arrangements
Customers who have a balance due may be able to take advantage of this program to avoid disconnection. Setting it up is easy and can be done online 24/7.
Frequently Asked Questions
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What assistance programs are available to help with my natural gas bill?
Texas Gas Service offers several options, including Share the Warmth, the Low-Income Home Energy Assistance Program (LIHEAP), and other local resources. These programs offer financial assistance to customers experiencing financial hardship.
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How do I know if I qualify for financial assistance?
Eligibility is determined by factors such as income, household size, and program guidelines. You may qualify now, even if you were not previously eligible. Federally funded programs, such as LIHEAP, can help cover a portion of your home energy costs. Texas Gas Service does not administer any of the financial assistance programs mentioned.
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How do I apply for LIHEAP or other assistance programs?
Applications for LIHEAP are typically handled through state agencies. For that and other programs, such as Share the Warmth, you can find details and links on our Assistance Programs page.
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What is Share the Warmth?
Share the Warmth is a program that helps families in immediate financial emergencies pay their natural gas bills. It’s funded by donations from customers and Texas Gas Service.
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Can I set up a payment arrangement if I can’t pay my full bill?
Yes. Customers with a balance due may qualify for a payment arrangement to avoid service disconnection. You can set this up online 24/7 through your account.
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What is the Average Payment Plan and how does it help?
The Average Payment Plan spreads your natural gas costs over 12 months, reducing seasonal spikes and making budgeting easier.
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Who can I contact for more help finding resources?
Dial 2-1-1 or call 877-541-7905 for a statewide referral service that connects you to utility assistance and other community resources.