Payment Options

We offer several convenient ways to pay your natural gas bill. From autopay to credit cards and mobile apps, we've got you covered.

Pay Online

Online account access makes it easy to manage your account anytime you want. We also offer easy guest payments where accounts can be searched by phone number or address and payments can be made on your behalf.

Pay Online Guest Payment

Payment Arrangements

Payment arrangements allow you to maintain service while paying off past due balances. You may be required to make a down payment and agree to monthly installments in addition to paying your current monthly charges in full by the bill due date.

In order to make arrangements we must have your account number and service address. Eligible customers requesting payment arrangements may be required to make a down payment. The remaining balance will be spread over a specified time period. If arrangement defaults, the full balance owed will be due immediately and subject to collection.

You may log into your account to see if you are eligible, or call our customer service department at 800-700-2443 Monday-Friday 7:00 a.m. to 7:00 p.m. CT.

Set Up Automatic Payments

Ready to reduce the hassle of remembering to pay your monthly bill? Take the worry out of missing a payment by signing up today to pay through an automatic checking or savings account withdrawal. It's quick and easy!

HOW AUTOPAY WORKS

  • We will deduct the amount of your monthly charges for natural gas service directly from your checking or savings account on the due date of your bill at no additional cost to you.
  • You still receive a detailed copy of your bill each month. It should arrive about two (2) weeks before we draft your account. This way you know what the amount will be and you can contact us should you have questions.
  • You can view your current statement by logging into your account.

Enroll Today! 

Eligibility:

You must have a U.S. checking or savings account at a U.S. bank, meet our predetermined credit standards and your account must be current.

After I enroll, how long before the plan takes effect?

Your current bill amount will not be drafted from your bank account. The plan will be effective on the date indicated on your next bill statement.

FAQs

  • How to Enroll

    Online:

    • Log in to your online account.
    • If Automatic Payment is available for your account, you will see it listed in the top box, to the right of your payment amount.
    • To enroll, click the toggle switch next to “Automatic Payment”.
    • A program page will appear. Fill out the information and click “NEXT." From the Confirm Automatic Payment Details section, confirmation all the information presented. Select the “ENROLL” button.

    By Phone:

    • You may enroll through our Interactive Voice Response system by calling 1-800-700-2443.
    • After entering your account information, select 4 for Billing Options and then select 3 for Automatic Payment.
    • You may request enrollment forms from a customer service representative by calling 1-800-700-2443 and pressing 0 after the initial greeting. Representatives are available 7 a.m. to 7 p.m. CT, Monday through Friday.
  • To Cancel Enrollment

    Online:

    • Log in to your online account.
    • In the top box, click on the toggle switch next to Automatic Payment.
    • A program window will appear.
    • Select the blue button, “UNENROLL”.
    • A message will appear advising you that are removed from the program.

    By Email:

    • Use the “Contact Us” button to send us an email requesting we remove your account from Automatic Payment.

    By Phone:

    • You may cancel enrollment by calling 800-700-2443 and pressing 0 after the initial greeting to speak to a representative. Representatives are available 7 a.m. to 7 p.m. CT, Monday through Friday.
  • To Update Automatic Payment

    Online:

    • Log in to your online account.
    • In the top box, click on the toggle switch next to Automatic Payment.
    • A program window will appear.
    • Select the button, “MANAGE MY BANK INFORMATION”.
    • On the Manage Payment Methods page, select the update toggle.
    • Keep the default Checking option or select the Saving text.
    • Enter a new Routing Number and Bank Information Number.
    • Click the "SAVE" button.

    By Phone:

    • You may make changes to your Automatic Payment program through our Interactive Voice Response system by calling 1-800-700-2443.
    • After entering your account information, select 4 for Billing Options and then select 3 for Automatic Payment.

Want to Speak with an Agent?

Pay your Texas Gas Service bill by phone, check or by credit or debit card using our Interactive Voice Response System (IVR).

Call 800-700-2443 and follow the prompts to pay through IVR or to speak with a customer service representative.

Want to Pay Through Your Personal Bank's Bill Pay Service?

Payments can also be made through your personal bank website. The following two pieces of information may be needed to schedule a payment.

What You Might Need

  1. Your full 18 digit Texas Gas Service account number.
  2. Our mailing address

Texas Gas Service
P.O. Box 219913
Kansas City, MO 64121-9913

Your account number can be found on your bill or by logging in to your online account.

Pay By Mail

You may mail your natural gas bill payment to:

Texas Gas Service
P.O. Box 219913
Kansas City, MO 64121-9913

Please include the tear-off portion of your monthly statement and write your account number on your check.

Authorized Payment Locations

Texas Gas Service offers more than 200 payment locations such as authorized pay agents, payment drop boxes and kiosks to pay your bill in person. Please note that payments made using these options can take several days to post to your account. If you have a cutoff notice, it is extremely important that you contact us immediately with your payment information. A fee may be assessed by the provider.

Pay Locations

Third Party Payment

There are many third-party websites and vendors that allow our customers to pay their Texas Gas Service bills. These sites and vendors are not affiliated with Texas Gas Service.

Make sure you are paying your natural gas bill through Texas Gas Service authorized payment vendors by logging in to your account on our website using our payment features or mobile app, or finding an authorized payment location near you.