From time to time, you might see a Texas Gas Service technician in your yard. Don’t worry – they are there for your safety. Every so often, our technicians may need to access your yard to check pipelines, conduct maintenance or take meter readings.
Federal and state regulations require us to survey our pipelines periodically. To do that, our employees and contractors must have direct access to natural gas pipelines and equipment buried in your yard. An above-ground leak survey typically takes only a few minutes. Because it does not require access inside the home, you may not even notice it has been done. These routine leak surveys help us make sure our systems are operating properly and safely.
Texas Gas Service employees also may need access to your yard when you have a scheduled appointment.
Performing the following actions can help prepare for a quick and easy appointment:
- Leave your gate or fence unlocked the day of your appointment so the technician can easily access your natural gas meter.
- Be available to grant the technician access to your home if requested and needed as part of your appointment.
- Ensure that all pets are secured in a safe place away from the technician.
If you’re unsure of the legitimacy of someone claiming to work for Texas Gas Service, ask to see their ID. Our employees always carry company photo identification cards, and they will be happy to show you upon request.