Severe Weather Safety
Severe weather can strike at any time, and Texas Gas Service encourages customers to be prepared for severe weather and natural disasters. Find information below regarding safety tips for before and after severe weather.
If you smell natural gas at any point or have a natural gas emergency:
- If it is safe to do so, leave the area immediately.
- Do not use any electrical equipment
- Call 911 and Texas Gas Service at 800-959-5325.
Before the storm
- Check around your natural gas meter and remove any objects that could be blown into or against the meter by strong winds or pushed into the meter by heavy rain and flooding.
- Remove any branches or other objects above the meter that could fall onto and damage the meter.
After the Storm
- If you smell natural gas, usually described as a pungent, “rotten egg” odor, leave the area immediately. Use a phone at a safe distance away from the odor, and call 911 and then call our emergency number 800-959-5325.
- If your natural gas meter was turned off or your service was interrupted during the storm, call customer service to restore your service.
- Do not attempt to turn your natural gas meter back on. Only a licensed service technician may perform this task.
- Before you dig or begin debris cleanup, call 811 to locate underground natural gas pipelines and other utility lines.
- If you are a customer of Texas Gas Service and your meter has been damaged, please call our emergency number at 800-959-5325.
We recommend that if you are concerned about the condition of piping within your home, please call a qualified service agent for an inspection.
If your natural gas meter was turned off or your service was interrupted during the storm, call customer service at 800-700-2443 Monday through Friday from 7 a.m. to 7 p.m. CT to have your service restored.
Safety Note: Once your meter is turned off, only an Texas Gas Service technician may perform this task. DO NOT attempt to restore your own service. Before service can be restored, our technicians must check all visible and accessible natural gas appliances.
- During cleanup from storms, please be aware of your surroundings and be careful around natural gas meters and pipelines.
- Before you begin debris cleanup, please identify where your natural gas meter is so that you can avoid damaging it.
- Before you do any digging, call 811 to locate underground natural gas pipelines and other utility lines.
Click here to download Natural Gas Storm Safety Tips