FAQs

We've compiled a list of the most commonly asked questions that we receive from customers. If you have a question that isn't covered in the list below, please use the email at the bottom of the page to let us know.

Billing Questions

  • What is the Average Bill Calculation Plan?

    You can reduce the fluctuations of your monthly gas bill and make budgeting easy by registering for our Average Bill Calculation Plan. The Average Bill Calculation Plan allows customers to pay an average amount every month based on previous 12-month billing history. This is a way to reduce the volatility of seasonal energy expenses by spreading out the cost throughout the year.


    Learn More

  • How do I read my bill?

    We want to make it easy for you to understand the charges that appear on your bill. We created a dedicated page that provides detailed explanations on how your bill is calculated.


    How to Read Your Bill

  • What rebates do you offer?

    We have numerous natural gas rebates and incentives available for you to save money. These include residential, commercial and construction rebates. On our dedicated rebates page, you can learn about each one and how much money you can get back by switching or upgrading to natural gas.


    View Rebates Page

  • How can I lower my bill?

    We have a number of energy savings tips on our "Save Money" page.


    View Energy Tips

  • How do I report an outage?

    To report an outage, you can use the contact link below to schedule an appointment or speak to us. Our normal business hours are: Monday - Friday. 7:00 AM - 7:00 PM CST.


    Contact Us

  • What do I do if I smell gas?
    To report a natural gas odor or emergency, leave the area immediately and then call 911 and 800‑959‑5325.